Privacy Policy

To be transparent about how we collect and process your personal information:

We want you to make informed choices about how your Personal Data is used and processed. That is why we created this website. To do this, we use various methods and procedures to give you relevant information about how your Personal Data is handled.
Where we believe you require specific details, we will provide this information at the appropriate time.
We are happy to answer any questions you may have and will provide any clarifications you need, subject to any limitations imposed by law. You can reach us via email at the address below: info@trueswapstakery.com

We will use Personal Data only for the purposes set out in this Policy.

We process Personal Data for a range of purposes, including providing the website to you, connecting you with third-party trading platforms (the "Services"), improving the site, protecting our rights and interests, maintaining and delivering the Services, meeting regulatory or legal obligations, and carrying out administrative and business activities related to the Services.
We also process Personal Data to better understand your preferences and needs.

To exercise meaningful rights over your Personal Data:

We maintain substantial resources to support the exercise of your rights. Contact Us anytime to request information regarding your personal data. We will modify or delete it, or stop using it for specific or general purposes. We can also transfer the information to you or to a third party. We will accommodate your requests wherever possible.

Protect Your Personal Data

While we cannot guarantee absolute security of your Personal Data, we can guarantee that we will continue using a range of methods and techniques to keep it protected.
Our Privacy and Security Policy is complete.

1. The Scope?

This Policy explains the types of Personal Data the Company collects on natural individuals, how it processes and shares this data with third parties, and how it keeps such data secure.
This Policy applies to information related to an identified or identifiable natural person. An identifiable natural person is someone who can be identified directly or through a combination of additional information we hold or can access.
This Policy defines "processing" as any operation involving the use or collection of Personal Data, including its management, structuring, and storage.
Our services are intended for general audiences and are not designed for anyone under the age of 18. We do not knowingly collect information from anyone younger than 18, and we do not knowingly permit such individuals to use our services. If we learn that we have collected information about a child, we will delete it as quickly as possible.

2. What Personal Data Do We Collect?

We collect Personal Data when you access our Services and channels or visit our website. In some cases, we request this Personal Data directly from you. In others, we collect it by analysing how you use our Services or service channels, or by receiving your information from third-party partners.

You are not required to disclose personal information to the company, though doing so may affect your access to certain services.

You are not obliged to provide Us with any Personal Data. In certain circumstances, however, you may need to supply Personal Data to use the Services. Withholding it may prevent Us from delivering the Services or prevent you from accessing the website.

4. What Personal Data Do We Collect? When you visit our website, we collect the following personal data:

This includes information about your online activity log, traffic data (including IP address, date of access, and time of access), the language you used, software crash logs, the type of browser used, and information regarding the device you utilized. This information is not private information and cannot be used to identify you.
Personal Data We receive from you: any personal data you provide to Us at your own choice when you connect with a third party's online trading platform through Us.
Personal information you provide specifically to third-party platforms to facilitate trade: this information includes your full name, address, phone number, and email address.

5. Legal Basis and Reasons for Processing Personal Data

6. Transfer of Personal Data to Third Party

The Company may also share Personal Data with third-party companies that provide services to us, such as hosting and storage providers, IP address information, and analysis of user experience.
You may also ask us to provide specific Personal Data about you to third-party trading platforms. In these instances, We will provide the Personal Data you have given Us to those third-party trading platforms. Use of your Personal Data is subject to their respective privacy policies. Your Personal Data may be shared with multiple trading platforms.
The Company may share Personal Data with related entities or business partners. This provides the Company with the resources needed to enhance and improve the products and services it offers customers.
Where necessary to safeguard the rights of third parties or protect assets, the Company may disclose Personal Data to regulatory, local, or other official authorities.
We may also share Personal Data about you with potential investors, buyers, or lenders to the Company or any other company within the group, in connection with a transaction such as the transfer or sale of assets belonging to the Company or any other company within the group, or as part of any merger, restructuring, consolidation, or bankruptcy involving the Company or any other business within the group.

7. Cookies and Third-Party Services

We may use third-party services, such as advertising providers or analytics companies, on our website. These companies may also use cookies or other similar technology.
Cookies are small text files placed on your device each time you visit or access the website. We use cookies to gather information about your preferences and browsing habits, improve your user experience, remember your preferences, and customize the products and services you may enjoy. Cookies are also used for statistics and analytics purposes.
Some cookies we use are session cookies. These are temporarily downloaded to your device and remain active for a short period before your browser is closed. Other cookies are persistent. Persistent cookies remain on your device for a period of time after you close your browser and help the website recognize you as a returning user, allowing you to navigate the site more easily on future visits.

Types of Cookies:

We may use them depending on their purpose:

ONLINE TRACKING NOTICE
This service does not currently support do-not-track signals.
8. Retention of Your Personal Data

The Company will retain Personal Data for as long as necessary to fulfill the purpose of processing described in this Policy, or for longer periods where required by applicable law, regulations, policies, and orders.
We share your information with third-party trading platforms for a period of 12 months. If you consent, we will continue sharing your data for an additional 12 months.
We regularly review the Personal Data we hold to ensure it is no longer needed.

9. Transfer of Personal Information to a Third-Party Country or International Organisation

10. Security of Personal Data We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. Despite these safeguards, no method of transmission or storage over the internet is completely secure. We cannot guarantee absolute security of your personal data. You are responsible for keeping your account credentials, passwords, and seed phrase confidential. We will never ask for your seed phrase, and you should never share it with anyone. Any loss of your seed phrase or private keys may result in permanent, irreversible loss of access to your wallet and funds. If we become aware of a data breach affecting your personal data, we will notify you and take reasonable steps to mitigate potential harm, as required by applicable law.

We take appropriate organizational and technical precautions to safeguard Personal Data, including measures to prevent its accidental or unlawful destruction, loss, or modification.
We cannot guarantee that your Personal Data will remain secure without error, and we are not responsible for any intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes, but is not limited to, disclosure resulting from transmission errors, unauthorised access by a third party, or any other cause beyond our control.
Where legal or other obligations beyond our control require it, we may need to provide your Personal Data to third parties, such as public authorities. In these situations, we have no control over the security such third parties apply to your Personal Data.
No transmission of Personal Data over the internet can be guaranteed completely secure. The Company cannot ensure the security of Personal Data you transmit to Us online.

11. Hyperlinks to Third-Party Websites

The website contains links to third-party sites and applications. These applications and websites do not fall under the supervision of the Company. We are not responsible for the collection or processing of Personal Data by these websites or apps, and this Policy does not apply to actions taken through such sites or apps.
Before accessing or using any third-party website or app, We recommend that you read their privacy policies. We also advise caution when providing any Personal Data to them.

Modifications to This Policy

Before accessing or using any third-party website or app We recommend, please review its privacy policy. We also advise caution when sharing any Personal Data with such third parties.

13. Your Rights With Respect to Your Personal Information

You are entitled to request that We verify the accuracy of Personal Data collected about you, correct any inaccuracies, and delete Personal Data We are not required to retain. You may also restrict the scope or type of processing applied to your personal information.
If you reside in the EEA, please refer to this page:
These rights apply to the information you provide in relation to your Personal Data. You may exercise these rights by writing to the email address below.
Access rights
The Company can verify the accuracy of Personal Data being processed about you. Where applicable, you may access your Personal Data.
The Company will supply an electronic copy of the Personal Data currently being processed and may charge a reasonable fee for additional copies. Data will be provided electronically upon request.
The right to access Personal Data must not conflict with the rights and freedoms of others. If a request would adversely affect the rights and freedoms of another person, the Company may refuse the request or limit its ability to fulfill it.
Right to rectification
The Company will rectify inaccurate Personal Data. You may request that incomplete Personal Data concerning you be completed, taking into account the purpose of processing.
Right to Erasure
The following grounds apply: (a) Personal Data are no longer necessary for the purpose for which they were collected or processed; (b) you withdraw consent and no other legal basis for processing exists; (c) you object, on grounds relating to your particular situation, to processing based on legitimate interests pursued by Us or a third party; (d) Personal Data have been unlawfully processed; or (e) Personal Data must be erased to comply with a legal obligation applicable to the Company.
This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union law or the law of a Member State; or (b) to establish, exercise, or defend legal claims.
Processing restrictions
If you have concerns about the accuracy of your Personal Data, you may ask the Company to restrict the processing of your Personal Data.
Where processing is restricted, Personal Data may only be retained with your consent, or to establish, exercise, or defend legal claims, to protect the rights of another natural person, or for reasons of substantial public interest within the European Union or a Member State.
Right to data portability
Where processing is carried out by automated means and is based on consent or a contract to which you are a party, you have the right to receive the Personal Data you have provided to the Company and to review it.
You may request that your Personal Data be transferred directly from the Company to another controller, where technically feasible. Exercising this right does not affect your rights under the right to erasure. The right to data portability does not affect the rights or freedoms of others.
Right to object
You may object at any time to the use of Personal Data concerning you where processing is based on legitimate interests pursued by the Company or a third party, including profiling based solely on such interests. Where the Company can demonstrate compelling legitimate grounds for processing, We may continue unless you can show that your rights, freedoms, and interests outweigh those grounds, or that processing is necessary for the exercise, establishment, or defense of legal claims.
For direct marketing, you have the right to object at any time to processing of your Personal Data for that purpose.
Right to withdraw consent
You may withdraw your consent to Our processing of your Personal Data at any time. This will not affect the lawfulness of processing carried out based on your consent before withdrawal.
You have the right to lodge a complaint with a supervisory authority.
You may lodge a complaint with a supervisory authority established by a Member State to protect the fundamental rights of individuals regarding the processing of Personal Data within the European Union.
European Union and Member State law may limit your rights concerning Personal Data, as described in this section 13.
We will respond to requests made under the rights set out in section 13 within one month of receiving your request. This period may be extended by up to two months where necessary, depending on the complexity and number of requests. We will notify you of any extension, along with the reasons, within one month of receiving your request.
Information requested under your rights in section 13 will be provided free of charge, except as otherwise permitted under this section. If a request is unfounded or excessive, particularly where repetitive, We may charge a reasonable fee to cover the administrative cost of providing the information or taking the requested action, or We may decline to act on the request.
If We have reasonable doubts about the identity of the person submitting a request, the Company may request additional information to verify identity.